Appeals Policy
Last updated: September 2026
You have the right to appeal any moderation decision. We are committed to fair and transparent outcomes.
1. Your Right to Appeal
GoFitDaddy is committed to fair moderation. If you believe a moderation action taken against your account or content was incorrect, you have the right to appeal. This right is guaranteed under the EU Digital Services Act (DSA) and forms part of our general commitment to fair treatment of all users.
2. What Can Be Appealed
- Content removal decisions
- Account suspensions (temporary or permanent)
- Profile or image removals
- Warning notices you believe were issued in error
Note: Decisions involving CSAM, law enforcement referrals, or imminent safety threats are not subject to reinstatement appeals, though you may seek clarification.
3. How to Submit an Appeal
You can submit an appeal through:
- Email — support@gofitdaddy.com with subject line “Moderation Appeal — [Your Username]”
- In-app — Settings > Help > Appeal a Decision
Your appeal should include:
- Your username and registered email address
- Description of the moderation action you are appealing
- The reason you believe the decision was incorrect
- Any supporting evidence (screenshots, context, etc.)
4. Appeal Review Process
- Content removal
- 5 business days · Senior moderator
- Temporary suspension
- 5 business days · Senior moderator
- Permanent ban
- 10 business days · Head of Trust & Safety
- Urgent safety appeal
- 24 hours · On-call safety team
5. Appeal Outcomes
Following review, we will notify you of one of the following outcomes:
- Upheld — the original moderation decision stands
- Partially upheld — the original decision is modified
- Overturned — the moderation action is reversed and your content or account is restored
We will provide a clear explanation of the outcome and the reasoning behind it.
6. External Dispute Resolution (EU/EEA Users)
If you are not satisfied with our appeals outcome, you may seek resolution through:
- Your national consumer protection authority
- The EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
- A certified out-of-court dispute settlement body under the DSA
7. Contact
Appeals team: support@gofitdaddy.com